Return Policy

Customer Care

Joinery Hardware will only accept returns for the following reasons

• Goods damaged or faulty prior to delivery.
• Goods supplied incorrectly.
• Goods failing to meet any applicable guarantees under the Consumer Guarantees Act 1993.
• Goods that vary from their description on the website.
• Application to return must be made within 14 days of the purchase date.
• Goods returned must be in a saleable condition in original undamaged packaging.

Goods purchased and no longer required are only returnable at the discretion of Joinery Hardware.

If a return for credit is agreed to, a re-stocking fee may apply.

Any item returned arbitrarily by the customer will not be considered for a credit.

Southern Design Group Returns (SDG)

SDG Products include both Iver & Tradco

• Product to be considered for credit must be returned in an as new condition including original packaging.
• A minimum re-stock fee of 25% is applicable for all Tradco and Iver products accepted for return.

Damaged or Faulty Goods

Joinery Hardware will replace any damaged or faulty goods where possible, if not possible a full refund will be issued for the value of the damaged or faulty goods.

Postage & Packaging

• Please include a copy of the invoice or packing slip that accompanied your order.
• If you are unable to provide a copy of the invoice or packing slip, include a note containing your order number, name, address, email address, contact phone number, and reason for return.
• Please allow 14 days for resolve of your return.

The following made to order items will not be considered for return

• Standard, special powder coat and plated finish.
• Customer specified non stock items.
• Custom keyed lock products.
• All cut to length product.